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Emergency Repair Request

Emergency Repair request for when time is crucial. We'll work with you and your schedule to get you working again. We understand the importance of having emergency breakdowns fixed fast and we are here to help. We'll get your item assessed before next business day. 

How it Works

What is the Emergency Repair Request?

At Brocky's Electronics we work on a queue system with first items in assessed first. This is fair for all. We work hard to ensure fast diagnostic times for everyone. 

An Emergency Repair Request is for breakdowns and time-sensitive repairs where waiting is not an option. This may be for business or for personal, but the result is the same. You need it fast. 

What is the difference in booking time?

Generally all items at Brocky's Electronics are assessed within 14 days with most assessed around 5-7 day mark. 

This Emergency Booking will ensure your item is assessed before the end of the next business day. 
We'll do everything we can to make it our next job where possible. 

Does this mean it will be repaired straight away?

Depending on what type of fault you have, we may be able to repair it at a component level with parts we have on hand. Where possible we'll do this.
In some cases parts are needing to be ordered, in which case we will proceed to order these or quote if it's going to be above the diagnosis threshold. 

Please note, we can't guarantee any part delivery times, we can only ensure parts are ordered fast, and fitted as soon as they arrive. 

What will the costs be?

Depending on the item type (the expected time for diagnosing items vary depending on many factors) we have two Emergency Booking Fees.

Standard item diagnostic $330 (includes $110 emergency repair fee, and $220 deposit on the job)

Labour rate: $87.50 per 15minutes

Diagnosis Threshold $600

*Please note that due to the time crucial nature of your repair, these booking types will be repaired while diagnosing where possible if the final amount is $600 or less. This avoids the frustration of making a job a priority only to stop and wait for approval mid way through when it's possible to repair immediately. We'll stop and quote as soon as we have a firm idea of the issue wherever possible. Sometimes units are repaired whilst diagnosing.

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Address
Please describe the issue in as much detail as possible, this will help us replicate the fault.
Is the fault intermittent?
Provide as much detail on this section as you can. Including what other devices you have connected to your equipment. Anything else you can think of to help us replicate and understand your fault.

Please remember to bring your accessories including power cable

 

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Payment
Please note, emergency booking is not entered into the system until the deposit is paid.
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Contact us

We’re here to help. Call and speak to our Maroochydore office. 

Phone: 1800 544 644

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