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Repair Request

Repair request for fast and efficient service. Book online now and save time. We'll work with you and your schedule to get you working again. We understand the importance of having breakdowns fixed fast and we are here to help. We'll get your item working again!

How it Works

Our booking system

At Brocky's Electronics we work on a queue system with first items in assessed first. This is fair for all. We work hard to ensure fast diagnostic times for everyone. Be sure to fill out the form below and get yourself in the queue asap.

What is the repair process?

Generally all items at Brocky's Electronics are assessed within 14 days with most assessed around 5-7 day mark. 

There is an Emergency Repair option for breakdowns for those in time-crucial situations such as working musicians who have an upcoming gig soon, please click the yellow button below if you require this. Additional fees apply however items will be assessed before the end of next business day.

How long does a repair take once started?

Depending on what type of fault you have, we may be able to repair it at a component level with parts we have on hand. Where possible we'll do this.
In some cases parts are needing to be ordered, in which case we will proceed to order these or quote if it's going to be above the diagnosis threshold. 

Please note, we can't guarantee any part delivery times, we can only ensure parts are ordered fast, and fitted as soon as they arrive. 

What will the costs be?

Depending on the item type (the expected time for diagnosing items vary depending on many factors) we have two booking fees.

Standard item diagnostic $110

Advanced diagnostic $220

Labour rate: $48.75 per 15minutes

Diagnosis Threshold $500 or less

*Please note that due to the nature of diagnosing and repairing electronics, some items will be repaired while diagnosing where possible and if the final amount is $500 or less. We do everything we can to get it repaired as fast as possible, and we'll stop and quote as soon as we do have a firm idea of the issue. Sometimes the items are repaired whilst diagnosing.

Please enable JavaScript in your browser to complete this form.
Address
Please describe the issue in as much detail as possible, this will help us replicate the fault.
Is the fault intermittent?
Provide as much detail on this section as you can. Including what other devices you have connected to your equipment. Anything else you can think of to help us replicate and understand your fault.

Please remember to bring your accessories including power cable

 

$0.00
Payment
Please note, booking will go into the queue but will not be assessed until the deposit is paid.
Click or drag files to this area to upload. You can upload up to 2 files.

Contact us

Need support or have a question about Coast? We’re here to help.

Phone: 1800 544 644

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